Delivery Policy - Hibeauty.lk 

1. Introduction 

At Hibeauty.lk ("we," "our," or "us"), we are committed to delivering your beauty products promptly and securely. This Delivery Policy outlines our shipping process, estimated delivery times, costs, and other essential details regarding your purchases. 

2. Shipping Locations 

We offer all-island delivery within Sri Lanka. Additionally, we provide overseas shipping to select locations. Please contact our customer service team at [email protected] or  0770562488 for specific details and availability for international orders. 

3. Processing Time 

Orders are processed within 1 business day (Monday-Friday, excluding public holidays). You will receive an email confirmation once your order has been dispatched. 

4. Shipping Methods & Estimated Delivery Times 

* **All-Island Delivery (Sri Lanka):** 

* Estimated delivery within 2-5 business days. 

* Delivery times may vary based on your location within Sri Lanka. 

* **Overseas Delivery:** 

* Estimated delivery times vary significantly depending on the destination. 

* Please contact our customer service team for specific delivery estimates. 

* Delivery times may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier disruptions. 

5. Shipping Costs 

* Shipping fees for all-island delivery are calculated at checkout based on your location and selected shipping method. 

* Overseas shipping fees will be provided by our customer support team after contact. 

* We may offer free shipping promotions from time to time. Please check our website for current offers. 

6. Tracking Your Order 

* Once your order has been shipped, you will receive a tracking number via email (if available). 

* For tracking information, please contact our customer support team. 

7. Delayed or Lost Shipments 

* If your order is delayed beyond the estimated delivery time, please allow an additional 3 business days before contacting us. 

* In case of lost shipments, we will work with the carrier to investigate. If deemed lost, we may offer a replacement or refund as per our policy. 

8. International Shipping & Customs 

* International orders may be subject to customs duties and import taxes, which are the responsibility of the customer. 

* Customs processing times vary by country, and we are not responsible for delays caused by customs procedures. 

* Please contact our customer support team prior to ordering, to learn about possible customs fees. 

9. Incorrect Shipping Information 

* Please ensure that your shipping address is accurate before completing your purchase. 

* We are not responsible for orders shipped to incorrect addresses provided by the customer. 

* If you notice an error, contact us immediately at 0770562488 . Changes may not be possible after order processing. 

10. Damaged or Missing Items 

* If your order arrives damaged or has any issues, you must contact us immediately upon delivery with photos and order details.

* We will review your claim and may offer a replacement or refund at our discretion. 

11. Contact Us 

If you have any questions regarding our delivery policy, please contact us at: 

Hibeauty.lk
[email protected]
0770562488